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Terms & Conditions

General conditions of sale

1. By placing an order on the online store https://shop.rivieragiardini.it, the customer declares to have read all the information provided to him during the purchase process, and fully accept the general conditions and payment transcribed below.

2. It is excluded any right of the customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.

In case of unexpected unavailability of goods and non-acceptance of the order will not be made any charge to the customer.

Modalities of purchase

3. The correct receipt of the order is confirmed by the ecommerce system through an e-mail response, sent to the e-mail address supplied by the customer. This confirmation message will contain the date and time of the order, an "Order Number" and a "Customer Code", to be used in any further communication with the ecommerce system.

4. It is the responsibility of the customer to register with the correct data and keep them updated through the login credentials.

5. Methods of payment

The purchase of goods is expected with mode of payment Credit Card and PayPal. In order to place an order it is necessary to insert in the cart 1 or more products.

The transaction by credit card or Paypal is done ONLY AFTER the confirmation of the order by Shop Riviera Giardini and the quantification of shipping costs through the electronic system provided by Paypal, at no time during the purchase process the electronic system of the portal shop.rivieragiardini.it and no staff member is able to know the number of credit card of the customer, which is provided by the customer to PayPal Secure Server on a secure internet connection and encrypted according to current standards of the market for online payments.

6. Currency

All amounts on Shop.RivieraGiardini.it are in Euro, which is the reference currency and VAT included.

Delivery methods and costs

7. Shipping costs are specific for each purchase

8. For each order placed on shop.rivieragiardini.it, Shop Riviera Giardini issues receipt or invoice (if required) of the material shipped, sending it by e-mail to the holder of the order or attaching it to the goods on delivery, pursuant to art 14 D.P.R. 445/2000 and DL 52/2004. For the emission of the invoice, they make faith the information supplied from the Customer to the action of the order. No change in the invoice will be possible after the issuance of the same.

9. In base to the seasonality on in case of particular conditions it is possible that they come applied of the surcharges to the shipment costs over indicated.

10. The times of evasion of the order go from 1 to 7 working days (festive excluded) except particular situations and conditions not attributable to us. No responsibility can be attributed to Shop Riviera Giardini in case of delay in delivery of the order by couriers.

11. Upon delivery of the goods by the courier, the Customer is required to check:

    that the number of packages delivered corresponds to what is indicated in the transport document;
    that the packaging is intact, undamaged, or wet or otherwise altered, even in the closing materials (adhesive tape or metal strapping).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately challenged, affixing WRITTEN RESERVE OF CONTROL on the courier's proof of delivery. Once signed the document of the courier, the Customer will not be able to oppose any dispute about the external characteristics of what has been delivered.

Eventual inherent problems the physical integrity, the correspondence or the completeness of the received products must be signalled within 7 days from the happened delivery, according to the modalities previewed in the present document.

12. In case of failure to collect within 5 working days of the material in storage at the warehouses of the courier due to repeated inability to deliver to the address specified by the customer when ordering, the order will be automatically canceled.

Right of withdrawal

13. According to art. 5 DL 185/1999, if the customer is a consumer, has the right to terminate the purchase contract for any reason, without explanation and without penalty, except as described in paragraph 15.

14. To exercise this right, the customer must send Shop Riviera Giardini a notice to that effect, within 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to Pellicardi Mario - Shop Riviera Giardini - Via F. Bianco 4 Aurigo (IM)

or by telegram or fax always sent within the aforementioned period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent STRICTLY within the next 48 hours. Once we receive the above-mentioned communication of withdrawal, Shop Riviera Giardini will quickly communicate to the customer instructions on how to return the goods that must be received by Shop Riviera Giardini within 10 days from the authorization.

15. right of withdrawal is however subject to the following conditions:

the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased;

the purchased goods must be intact and returned in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original package, we recommend, when possible, to put it in a second box; should be avoided in all cases the attachment of labels or tape directly on the original product packaging;

    to norm of law, the relative shipment expenses to the restitution of the good are to cargo of the customer;
    the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;

in case of damage of the good during transport, Shop Riviera Giardini will inform the customer (within 5 working days from receipt of the good in its stores), to allow him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the good (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

Shop Riviera Giardini is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

16. Notwithstanding any costs of restoration for damage to the original packaging, Shop Riviera Giardini will reimburse the customer the full amount already paid, net of shipping costs incurred, within 14 days from the return of the goods, by transfer of the amount charged. It will be care of the customer to promptly provide the bank details on which to obtain reimbursement (IBAN code of the owner of the invoice).

17. The right of withdrawal is totally lost, for lack of the essential integrity of the good (packaging and / or its contents), in cases where Shop Riviera Giardini finds:

    the lack of the external package and/or the original internal packaging;
    the absence of integral elements of the product;
    the damaging of the product for causes different from its transport.

In case of forfeiture of the right of withdrawal, Shop Riviera Giardini will return the purchased goods to the sender, charging the same shipping costs.

Privacy

18. The personal data requested during the submission of the order are collected and processed in order to meet the expressed demands of the customer and will not under any circumstances and for any reason be given to third parties. Shop Riviera Giardini guarantees its customers the respect of the legislation on the processing of personal data, governed by the privacy code referred to in DL 196 of 30.06.03.

The owner of the data processing is Pellicardi Mario - Shop Riviera Giardini - Via F. Bianco 4 Aurigo (IM)

Complaints

19. Every eventual claim will have to be turned to Shop Riviera Giardini - Via F. Bianco 4 Aurigo (IM)

Applicable Law

20. The contract of sale between the Customer and Shop Riviera Giardini is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the territorial jurisdiction is that of the reference hole of his town of residence, in all other cases, the territorial jurisdiction is exclusively that of the Court of Imperia.